FutureTek Institute

Protection of Personal Information (POPIA) Privacy Notice & Data Protection Policy

Effective Date: 01 October 2026
Version: 1.0
Organisation: FutureTek Institute
Website: www.futuretek.co.za
Compliance Framework: Protection of Personal Information Act, No. 4 of 2013 (POPIA)

1. Introduction

FutureTek Institute is committed to protecting the privacy, confidentiality and security of all personal information entrusted to us.

We recognize the importance of responsible information management and are committed to complying with the requirements of the Protection of Personal Information Act (POPIA) and applicable data protection legislation.

This Privacy Notice explains how FutureTek Institute collects, uses, stores, shares and protects personal information obtained through our website, learning management systems, applications, enrolment processes, training programmes and business operations.

By interacting with FutureTek Institute, you acknowledge that your personal information may be collected, processed and stored in accordance with this policy.

2. Our Commitment

FutureTek Institute is committed to:

• Processing personal information lawfully and fairly.
• Collecting information for specified and legitimate purposes.
• Protecting personal information against loss, misuse and unauthorized access.
• Maintaining data accuracy and integrity.
• Providing transparency regarding the collection and use of personal information.
• Respecting the privacy rights of students, learners, employees, clients, partners and website visitors.

3. Personal Information We Collect

FutureTek may collect and process the following categories of personal information:

Personal Identification Information

• Full names
• Identity number or passport number
• Date of birth
• Gender
• Nationality

Contact Information

• Physical address
• Postal address
• Email address
• Telephone numbers
• Mobile numbers

Academic Information

• Educational history
• Qualifications
• Academic records
• Learning achievements
• Assessment results

Employment Information

• Employer details
• Position held
• Work history
• Skills development information

Financial Information

• Payment information
• Banking details where applicable
• Invoices and financial records

Digital Information

• Website usage information
• System login information
• IP addresses
• Browser information
• LMS usage data

4. Purpose of Processing Information

FutureTek Institute processes personal information for the following purposes:

Student Administration

• Programme applications
• Enrolment processing
• Learner registration
• Academic management
• Assessment administration
• Certification processing

Training Delivery

• Learning support
• Communication with learners
• Academic progress monitoring
• Assessment management

Business Operations

• Contract administration
• Customer relationship management
• Supplier management
• Service delivery

Regulatory Compliance

• QCTO reporting
• SETA reporting
• Accreditation requirements
• Legal and statutory obligations

Marketing Communications

With consent where required:

• Programme information
• Newsletters
• Promotional campaigns
• Upcoming opportunities
• Industry insights

5. Lawful Basis for Processing

• Consent has been provided.
• Processing is necessary for contractual obligations.
• Processing is required by law.
• Processing supports legitimate business interests.
• Processing is required to provide educational services.

6. Information Sharing

FutureTek Institute may share information with authorized third parties including:

Regulatory Bodies

• QCTO
• SETAs
• Government agencies
• Accreditation bodies

Academic Partners

• University of Alabama at Birmingham (UAB)
• Approved educational partners
• Certification partners

Service Providers

• Technology providers
• Learning management systems
• Assessment platforms
• Hosting providers

Information is shared only when necessary and appropriate safeguards are in place.

FutureTek does not sell personal information to third parties.

7. International Data Transfers

As part of our international partnerships and certification opportunities, personal information may be processed or transferred to approved international partners where necessary.

When such transfers occur, FutureTek Institute will ensure reasonable measures are implemented to protect personal information and maintain compliance with applicable privacy regulations.

8. Information Security

FutureTek Institute implements appropriate technical and organizational measures to protect personal information against:

• Unauthorized access
• Accidental disclosure
• Alteration
• Loss
• Destruction
• Misuse

Security controls may include:

• Secure servers
• Password protection
• Access controls
• Data encryption where appropriate
• Regular system monitoring
• User authentication procedures

9. Data Retention

FutureTek Institute retains personal information only for as long as necessary to:

• Fulfil the purpose for which it was collected.
• Meet legal and regulatory obligations.
• Support certification verification.
• Maintain academic and business records.

Once information is no longer required, it will be securely destroyed or anonymized where appropriate.

10. Student and Data Subject Rights

Access Information

Request access to personal information held by FutureTek.

Correct Information

Request correction of inaccurate or incomplete information.

Withdraw Consent

Withdraw consent where processing is based on consent.

Object to Processing

Object to certain forms of information processing.

Request Deletion

Request deletion of personal information where legally permissible.

Lodge Complaints

Submit concerns regarding data protection practices.

11. Cookies and Website Analytics

• Improve website functionality
• Enhance user experience
• Understand visitor behavior
• Improve digital services

Users may manage cookie preferences through browser settings.

12. Marketing Communications

• Programme updates
• Industry news
• Event invitations
• Promotional opportunities

Individuals may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting FutureTek directly.

13. University of Alabama at Birmingham (UAB) Partnership

FutureTek Institute is proud of its academic partnership with the University of Alabama at Birmingham (UAB).

Where learners elect to participate in programmes that may include internationally aligned certification opportunities, relevant information may be processed as required to administer enrolments, academic participation and certification activities in accordance with applicable privacy requirements.

14. Children's Information

FutureTek does not knowingly collect personal information from children without the necessary parental or legal guardian consent as required by law.

Where programmes involve minors, appropriate consent procedures will be followed.

15. POPIA Complaints

Should you believe that FutureTek Institute has processed your personal information unlawfully, you may contact us directly to resolve the matter.

If unresolved, complaints may be submitted to:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

16. Contact Details

FutureTek Institute
Email: info@futuretek.co.za
Student Support: admissions@futuretek.co.za
Website: www.futuretek.co.za
Information Officer: Information Officer appointed in accordance with POPIA requirements.

17. Policy Updates

FutureTek Institute reserves the right to update this Privacy Notice from time to time in response to legislative, operational or technological changes.

The latest version will always be available on the FutureTek website.

Declaration

By submitting information to FutureTek Institute through our website, learning platforms, enrolment forms or communication channels, you acknowledge that you have read and understood this Privacy Notice and consent to the processing of your personal information in accordance with applicable legislation.

FutureTek Institute
Future Skills. Future Careers. Future Ready.
Committed to Protecting Your Privacy and Personal Information.